Privacy Policy – Rummy Online Casino Pakistan

1. Who We Are

Rummy operates the online casino and sports betting platform available at rummy.cx. References to "rummy", "we", "us" or "our" in this Privacy Policy refer to the platform operator responsible for the processing of personal data of registered players and site visitors.

This Privacy Policy governs how we handle personal data collected through the rummy website, the rummy mobile application available from the Download page, customer support interactions, and any other point of contact between you and the platform. If you have any questions about how your data is handled, you can contact us at [email protected] at any time.

2. Information We Collect

Rummy collects personal information from you when you register an account, make a deposit or withdrawal, use the platform, contact support, or interact with our promotions. The types of information we collect fall into three main categories:

Information you provide directly:

• Full legal name and date of birth
• Email address and Pakistani mobile phone number
• Residential address
• Account login credentials (password stored in encrypted form only — never in plain text)
• Identity documents provided for verification (CNIC, passport or similar)
• Payment information — including JazzCash account number, Easypaisa wallet details, Raast ID, bank account details or card information where applicable
• Communications sent to our support team, including chat logs and email correspondence

Information collected automatically:

• IP address and approximate geographic location derived from it
• Device type, operating system and browser version
• Session duration, pages visited and navigation path through the platform
• Game history — bets placed, games played, outcomes, timestamps
• Deposit and withdrawal transaction records
• Cookie data and similar tracking technologies (see Section 7)

Information from third parties:

• Identity verification results from third-party KYC (Know Your Customer) providers
• Payment confirmation data from JazzCash, Easypaisa, Raast and banking partners
• Fraud screening data from security and anti-money laundering service providers

3. How We Use Your Data

Rummy uses the personal information we collect for specific, legitimate purposes. We do not use your data for purposes beyond what is necessary or what you have consented to. The table below summarises the main uses:

4. Legal Basis for Processing

Rummy processes your personal data on one or more of the following legal grounds depending on the specific activity involved:

• Contractual necessity: Processing required to operate your account, handle payments and deliver the platform services you have signed up for.
• Legal obligation: Processing required to comply with applicable anti-money laundering rules, identity verification obligations and record-keeping requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring and improving the platform, where these interests do not override your privacy rights.
• Consent: Where you have given explicit consent — for example, opting in to receive promotional emails or push notifications. You may withdraw consent at any time by contacting support or adjusting your account notification settings.

5. Sharing Your Information

Rummy does not sell your personal data to third parties for marketing purposes. We share your data only where necessary and only with the following categories of recipients:

• Payment providers: JazzCash, Easypaisa, Raast, banks and card processors — solely to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity before withdrawals or as required by our verification process.
• Fraud and security providers: Anti-money laundering screening and fraud detection services that help us keep the platform safe for all players.
• Game software providers: Third-party casino game developers receive anonymised session and game-round data to facilitate game delivery and dispute resolution.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how players interact with the platform.
• Legal and regulatory authorities: Where we are required by law or a valid legal process to disclose information, we will do so. We will notify you where we are legally permitted to do so.

6. Payment Data & Security

All financial transactions on rummy are processed in PKR through our trusted payment partners. When you make a deposit via JazzCash, Easypaisa, Raast, Bank Transfer or a debit/credit card, the transaction is handled directly by the relevant payment provider using their own secure infrastructure. Rummy does not store full card numbers, JazzCash PINs or Easypaisa account passwords on our servers at any point.

Your account balance and transaction history are stored in our secure, encrypted database. Access to financial records is restricted to authorised personnel and only for the purposes of account management, dispute resolution and AML compliance. All sensitive data is transmitted over TLS-encrypted connections.

• Deposits must come from payment accounts registered in your own name — we do not accept third-party payments.
• Withdrawal requests are verified against your registered payment details before processing.
• Any suspicious financial activity — such as unusually large or rapid deposit-withdrawal cycles without meaningful gaming — may trigger an AML review and temporary hold on your account.

7. Cookies & Tracking Technologies

Rummy uses cookies and similar technologies to operate the platform efficiently, remember your preferences and understand how players use the site. A cookie is a small text file stored on your device when you visit rummy.cx. We use the following types of cookies:

• Strictly necessary cookies: Required for the platform to function — these handle your login session, keep your account secure and maintain your preferences during a visit. These cannot be disabled.
• Functional cookies: Remember your language preference, display settings and previously selected game categories to improve your experience across sessions.
• Analytics cookies: Help us understand which parts of the platform players use most, how long sessions last and where players encounter difficulties. Data is aggregated and anonymised.
• Marketing cookies: Used only where you have opted in to promotional communications. These help us make any promotions we show you more relevant to your interests.

You can control cookie preferences through your browser settings. Note that disabling functional or analytics cookies may affect certain features of the platform. Strictly necessary cookies cannot be turned off as the platform requires them to operate.

8. Data Retention

Rummy retains your personal data only for as long as is necessary for the purposes it was collected and in accordance with applicable legal requirements. The following general retention periods apply:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Transaction and financial records: Retained for a minimum of five years following the last transaction, as required for AML compliance.
• Identity verification documents: Retained for a minimum of five years following account closure or the last verification event, whichever is later.
• Customer support communications: Retained for three years from the date of the last communication in a given case.
• Closed or inactive accounts: Core account data is retained for five years following closure. After this period, data is permanently deleted or anonymised.
• Marketing data: Retained until you withdraw consent or unsubscribe, at which point it is removed from our active marketing systems within 30 days.

When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked back to you as an individual.

9. Your Rights

As a registered player on rummy, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request. We will respond within 30 days.

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements that may override this right.
• Right to restrict processing: You may ask us to pause processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You may request a copy of the data you have provided to us in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests. We will stop unless we can demonstrate compelling grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

10. Children's Privacy

Rummy is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and we verify age as part of our standard account verification process.

If you are a parent or guardian and believe that a minor has registered an account on rummy.cx without your knowledge, please contact us at [email protected] immediately. We will investigate and, if confirmed, close the account and delete all associated personal data promptly. Any winnings generated by a confirmed underage account will be forfeited in accordance with our Terms and Conditions.

We encourage parents and guardians to use parental control software to restrict minors' access to online gaming and betting platforms.

11. Updates to This Privacy Policy

Rummy may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality or applicable requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your personal data, we will notify registered players by email or via an in-platform notification before the changes take effect.

We encourage you to review this page periodically. Your continued use of the rummy platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, please stop using the platform and contact support to close your account.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how your personal data is handled, please reach out to our support team. We take all privacy-related enquiries seriously and aim to provide a full response within 30 days of receiving your request.

• Email: [email protected]
• Platform: rummy.cx
• Support hours: Available 24/7 via live chat and email

For account-specific queries, please contact us from the email address registered on your rummy account so we can verify your identity before processing any data-related requests.